1. Seller Identification

The goods covered by these general terms and conditions are located at Cantiere Navale Isola Bianca Olbia, Viale Isola Bianca no. 26, VAT Number IT 00060970902, REA Number 30745, e-mail: info@isolabianca.it (hereinafter “Seller”).

2. Definitions

2.1. “Online sales contract”: a contract for the sale of movable goods between the Seller and the Buyer, concluded within a distance sales system using telematic tools, organized by the Seller.

2.2. “Buyer”: a natural or legal person who purchases goods for purposes not related to any commercial or professional activity (“consumer”).

2.3. “Seller”: the entity identified above that sells goods through the website www.isolabianca.it.

3. Contract Object

3.1. The Seller sells and the Buyer purchases at a distance, through telematic tools, the movable goods presented and offered for sale on the website www.isolabianca.it.
3.2. The products are illustrated with detailed characteristics in the section www.isolabianca.it/nautic-shop.

4. Contract Formation and Conclusion

4.1. This contract is concluded exclusively between the Buyer and the Seller following direct contact between the parties (by phone, email, or message). The contract is finalized when the Seller confirms product availability and the sales conditions. The confirmation implies the Buyer’s acceptance of the privacy policy and these general terms and conditions.

4.2. Before the final submission of the order, the Buyer may review and correct errors and view a summary including data, prices, costs, terms and methods of payment, delivery address, delivery times, and withdrawal terms.

4.3. The website clearly displays the wording “order with obligation to pay” or an equivalent expression.

4.4. The Seller confirms the order via email, phone, or message containing all order details.

5. Payment Methods and Refunds

5.1. Payment is made exclusively through the methods indicated by the Seller (bank transfer, credit card).
5.2. In the event of a refund (exercise of the right of withdrawal), the amount will be credited using the same payment method chosen for the order. The refund is issued after the return and verification of the item’s condition. Return shipping costs are borne by the Buyer.
5.3. All transactions are protected by state-of-the-art encryption systems.

6. Delivery Times and Methods

6.1. Products are delivered according to the terms indicated in the order confirmation.
6.2. Shipping times vary from 1 to 30 days from order confirmation. If the Seller is unable to meet these deadlines, the Buyer will be promptly informed via email.
6.3. Upon delivery, the Buyer must check the integrity and correspondence of the packages. In case of damage, the Buyer may refuse delivery or accept it with a “reservation for inspection” noted on the delivery document.

7. Prices

7.1. All prices are expressed in euros and exclude VAT. Shipping costs and additional charges are indicated in the order confirmation.

8. Product Availability

8.1. In case of unavailability, the Buyer will be informed via email, phone, or message and may confirm or cancel the order.

9. Liability Limitations

9.1. The Seller is not responsible for disruptions caused by force majeure or unforeseeable events, nor for Internet malfunctions not attributable to the Seller or its subcontractors.
9.2. The Seller is not liable for damages suffered by the Buyer caused by factors not attributable to the Seller.
9.3. The Seller is not responsible for fraudulent use of payment methods by third parties if all necessary precautions have been adopted.

10. Defective Products and Liability

10.1. The Seller is not liable if the defect derives from mandatory regulations or the state of scientific knowledge at the time the product was marketed.
10.2. No compensation is due if the damaged party was aware of the defect and voluntarily exposed themselves to it, or if defects arise from improper use.
10.3. The Buyer must prove the defect, the damage, and the causal relationship.

11. Warranties and Assistance

11.1. The Seller is liable for any lack of conformity occurring within 2 years of delivery (for new goods).
11.2. The Buyer loses their right if the defect is not reported within 2 months of discovery.
11.3. Defects that appear within 6 months of delivery are presumed to have existed at the time of delivery unless proven otherwise.
11.4. In case of a defective product, the Buyer may request repair, replacement, or contract termination at no cost, unless these remedies are impossible or excessively burdensome for the Seller.
11.5. Requests must be submitted in writing via PEC to cantiereisolabianca@legalmail.it or via email to info@isolabianca.it. The Seller will respond within 7 business days.

12. Buyer Obligations

12.1. The Buyer undertakes to pay the price within the agreed time and method.
12.2. The Buyer must print and keep the communications and order confirmation received via email or message.
12.3. The conditions are reviewed and accepted before confirming the purchase.

13. Right of Withdrawal (Consumers Only)

13.1. The consumer Buyer has the right to withdraw without penalty and without giving any reason within 14 days from receipt of the goods.
13.2. To exercise the withdrawal, the Buyer must send written notice via email to info@isolabianca.it.
13.3. The item must be returned intact within 14 days; return costs are borne by the Buyer.
13.4. The refund is issued after the item is returned.
13.5. Upon receipt of the withdrawal PEC, the contract is considered terminated.
13.6. Withdrawal is excluded in cases provided by law.

14. Privacy and Cookies

14.1. The Seller processes personal data in compliance with EU Regulation 2016/679.
14.2. The website adopts a cookie policy compliant with current regulations.

15. Complaints and Communications

15.1. Communications and complaints must be sent to info@isolabianca.it. The Buyer must provide their contact details to receive communications from the Seller.

16. ADR/ODR and Jurisdiction

16.1. The Buyer may refer disputes to recognized ADR bodies.
16.2. Jurisdiction: Buyer’s place of residence (consumer); for B2B, the court of Olbia.

17. Changes and Validity of Terms

17.1. The conditions are valid upon publication and may be updated.

18. Sale of Third-Party Goods – Consignment Sale

18.1. Some products may belong to third-party customers who grant Cantiere Navale Isola Bianca a sales mandate.
18.2. In such cases, the Seller acts as an intermediary and does not own the goods.
18.3. Information is provided by the owner and communicated in good faith.
18.4. Warranties and liability regarding the condition or origin of the goods are the responsibility of the owner.

19. Customs Charges and International Shipping

19.1. For shipments outside the EU, all customs duties, local taxes, import fees, clearance costs, and related charges are the sole responsibility of the Buyer.
19.2. If duties are not paid and the goods are blocked, returned, or held, all return, clearance, storage, re-import duties, and logistical costs will be fully charged to the Buyer, even if the item is not delivered.
19.3. The Seller cannot bear any of these costs.
19.4. By purchasing, the Buyer expressly accepts this clause.

20. Disclaimer for Refusal or Failure to Collect Goods

20.1. If the Buyer refuses delivery or fails to collect the goods within the carrier’s terms, all storage, return, and re-shipping costs are entirely at the Buyer’s expense.
20.2. Any damage, loss, or additional costs resulting from such conduct will not be attributable to the Seller.